FAQs
Creating & Supplying Artwork
How do I supply artwork?
We can accept digital artwork across both PC and MAC platforms. We can also scan flat copy artwork or transparencies that you supply.
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Which digital applications do you accept?
We run all of the widely used applications such as Adobe Illustrator, Adobe Photoshop, Adobe In-Design, Adobe Acrobat, Quark Xpress, Freehand etc. We use the latest versions of all these applications but can usually open files supplied in much older software versions.
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What is the maximum file size?
We have no maximum file limitation.
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Can you match Pantone colours?
Yes, our industry leading colour management software enables us to produce 90% of the standard PMS range across all of our equipment. Special colours such as metallics and fluorescents can be screen printed in-house.
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Can you match RAL colours?
Our colour management software uses the Pantone Matching System. We can easily cross reference a RAL colour against the Pantone library and give you a very accurate match. Special colours such as metallics and fluorescents can be screen printed in-house.
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How do I calculate what resolution I need?
Most of our print engines operate at 400 DPI plus. When operating at large format sizes, this may generate unnecessary file sizes, so please contact us before starting your artwork
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What is the maximum file size for FTP and how fast does FTP upload and download?
Our FTP connection runs at 2Mb/S (upload and download). We do not recommend uploading files of more than 100Mb.
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Can you provide artwork from some images that I already have?
We offer a full design and artwork assembly service. Just tell us your ideas and we’ll turn them into print!
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Can I check my work before you print it?
Certainly! We encourage customers to come and see our factory and to check their work at any stage of production.
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Are your products fire rated?
Yes, all of our products have fire classification ranging from class 3 to class 0. We publish this information on our marketing literature, but please ask if you have special requirements.
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Do your products start to fade over time?
No - most of our products have print technology that will last a life time.
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Can your products be used outside?
Many of our products are designed for external use as well as internal. In most cases we can adjust the specification of products so that they are ideally suited to life outdoors.
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Why use on-site screen printing?
Screen printing brings a combination of flexibility and durability, the inks can be colour matched to any pantone reference and give a depth and colour and texture that cannot be achieved by any other means. Screen printing directly to walls adds another dimension and allows the designer to include the fabric of the building as part of the graphic presentation. Screen printing is very effective in combination with direct to substrate processes like RHO or Vutek to produce fine text or text in a special or even a metallic colour.
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How quickly can you produce products?
It depends on the product and the volume required. Generally we allow 5-10 working days to produce and deliver, however, as we operate a shift system in the factory we have the capacity to turn around urgent projects within a couple of days.
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Do you have your own delivery vans?
Yes
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Who do you use for over night deliveries?
TNT
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Do you use sub-contractors for installations?
No, we use our own directly employed installers.
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Can you supply instructions so that our own people can install?
It depends on the product! We usually recommend professional installation using our own (in-house) installation team. However, some products, such as STIK and CLIP, are designed for installation by non-specialist staff. Please check before ordering.
back to top
How do I set up a credit account with you?
Download our credit account application form on the ‘Contact us’ page.
back to top
- How do I supply artwork?
- Which digital applications do you accept?
- What is the maximum file size?
- Can you match Pantone colours?
- Can you match RAL colours?
- How do I calculate what resolution I need?
- What is the maximum file size for FTP and how fast does FTP upload and download?
- Can you provide artwork from some images that I already have?
- Can I check my work before you print it?
- Are your products fire rated?
- Do your products start to fade over time?
- Can your products be used outside?
- Why use on-site screen printing?
- How quickly can you produce products?
- Do you have your own delivery vans?
- Who do you use for over night deliveries?
- Do you use sub-contractors for installations?
- Can you supply instructions so that our own people can install?
How do I supply artwork?
We can accept digital artwork across both PC and MAC platforms. We can also scan flat copy artwork or transparencies that you supply.
back to top
Which digital applications do you accept?
We run all of the widely used applications such as Adobe Illustrator, Adobe Photoshop, Adobe In-Design, Adobe Acrobat, Quark Xpress, Freehand etc. We use the latest versions of all these applications but can usually open files supplied in much older software versions.
back to top
What is the maximum file size?
We have no maximum file limitation.
back to top
Can you match Pantone colours?
Yes, our industry leading colour management software enables us to produce 90% of the standard PMS range across all of our equipment. Special colours such as metallics and fluorescents can be screen printed in-house.
back to top
Can you match RAL colours?
Our colour management software uses the Pantone Matching System. We can easily cross reference a RAL colour against the Pantone library and give you a very accurate match. Special colours such as metallics and fluorescents can be screen printed in-house.
back to top
How do I calculate what resolution I need?
Most of our print engines operate at 400 DPI plus. When operating at large format sizes, this may generate unnecessary file sizes, so please contact us before starting your artwork
back to top
What is the maximum file size for FTP and how fast does FTP upload and download?
Our FTP connection runs at 2Mb/S (upload and download). We do not recommend uploading files of more than 100Mb.
back to top
Can you provide artwork from some images that I already have?
We offer a full design and artwork assembly service. Just tell us your ideas and we’ll turn them into print!
back to top
Can I check my work before you print it?
Certainly! We encourage customers to come and see our factory and to check their work at any stage of production.
back to top
Are your products fire rated?
Yes, all of our products have fire classification ranging from class 3 to class 0. We publish this information on our marketing literature, but please ask if you have special requirements.
back to top
Do your products start to fade over time?
No - most of our products have print technology that will last a life time.
back to top
Can your products be used outside?
Many of our products are designed for external use as well as internal. In most cases we can adjust the specification of products so that they are ideally suited to life outdoors.
back to top
Why use on-site screen printing?
Screen printing brings a combination of flexibility and durability, the inks can be colour matched to any pantone reference and give a depth and colour and texture that cannot be achieved by any other means. Screen printing directly to walls adds another dimension and allows the designer to include the fabric of the building as part of the graphic presentation. Screen printing is very effective in combination with direct to substrate processes like RHO or Vutek to produce fine text or text in a special or even a metallic colour.
back to top
How quickly can you produce products?
It depends on the product and the volume required. Generally we allow 5-10 working days to produce and deliver, however, as we operate a shift system in the factory we have the capacity to turn around urgent projects within a couple of days.
back to top
Do you have your own delivery vans?
Yes
back to top
Who do you use for over night deliveries?
TNT
back to top
Do you use sub-contractors for installations?
No, we use our own directly employed installers.
back to top
Can you supply instructions so that our own people can install?
It depends on the product! We usually recommend professional installation using our own (in-house) installation team. However, some products, such as STIK and CLIP, are designed for installation by non-specialist staff. Please check before ordering.
back to top
How do I set up a credit account with you?
Download our credit account application form on the ‘Contact us’ page.
back to top
